Refund policy

Return & Refund Policy

Veterans Coin Vault Route 66 LLC offers a 30-day return policy. Customers have 30 days from the date an order is received to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received, including any original packaging, holders, capsules, certificates of authenticity, documentation, accessories, or other materials originally included with the item. Items must not have been altered, cleaned, damaged, or otherwise modified after delivery.

Proof of purchase may be required.

Starting a Return

To request a return, contact us at info@veterans-coin-vault.com within 30 days of receiving your order.

If the return is approved, we will provide return instructions and the appropriate return address by email. Please do not send merchandise back without first contacting us. Unauthorized returns may not be accepted.

Return Shipping

For returns resulting from buyer preference, change of mind, or an item no longer being wanted, the buyer is responsible for return shipping costs.

If an item arrives damaged, defective, materially different from its description, or if we shipped the wrong item, Veterans Coin Vault Route 66 LLC will cover the reasonable cost of return shipping when a return is required.

We strongly recommend that valuable items be returned using a trackable and appropriately insured shipping method.

Damaged, Incorrect or Missing Items

Please inspect your order promptly after delivery. If your item arrives damaged, you receive the wrong item, or there is another problem with your order, contact us as soon as possible at info@veterans-coin-vault.com.

Please retain the item, packaging and shipping materials while we evaluate the issue. Photographs may be requested to help us resolve the problem.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been altered, cleaned, damaged, opened from sealed or tamper-evident packaging, or otherwise changed after delivery.
Custom, personalized or special-order merchandise.
Items specifically identified as final sale or non-returnable in the product listing.
Gift cards.

For coins, bullion, precious metals and other collectibles, the actual item returned must be the same item originally purchased.

Please contact us before purchasing if you have questions about the return eligibility of a particular item.

Exchanges

We do not process direct exchanges. The simplest method is to return the original eligible item and, after the return is accepted, place a separate order for the replacement item.

Refunds

Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and it has not appeared, please contact us at info@veterans-coin-vault.com.